Privacy Policy
Who we are
Our website address is: https://ceramiccrucible.com.
Our Company name is: Nanjing Yanyun Technology Co., Ltd.
Registered Address: Room 0399, Building 1, No. 99 Yulan Road, Yuhuatai District, Nanjing, Jiangsu Province, China.
What personal data we collect and why we collect it
1. WooCommerce Store & Checkout Data
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, and optional account information like a username and password. We use this information for purposes, such as, to:
- Send you information about your account and order.
- Respond to your requests, including refunds and complaints.
- Process payments and prevent fraud.
- Comply with any legal obligations we have, such as calculating taxes.
- Improve our store offerings.
2. B2B Inquiries (Request a Quote)
When you submit a form through our “Request a Quote” or “Contact Us” pages, we collect your name, email address, laboratory/company name, and the specific project details you provide. This data is strictly used for direct B2B communication, technical consulting, and issuing Proforma Invoices. We do not use this data for unsolicited marketing.
3. Comments & Cookies
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. When you log in, we will also set up several cookies to save your login information and your screen display choices. We also use cookies to keep track of cart contents while you’re browsing our site.
Who we share your data with
We do not sell, rent, or lease your personal information to third parties. We only share information with third parties who help us provide our orders and store services to you:
- Payment Gateways (PayPal): We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the [PayPal Privacy Policy] for more details. (We do not store your credit card details on our servers).
- Shipping Providers (FedEx/DHL/UPS): To fulfill your orders, we must share your name, shipping address, and phone number with our international courier partners to generate shipping labels and provide customs clearance data.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. For users that register on our website, we also store the personal information they provide in their user profile. Website administrators can also see and edit that information. We generally store information about you for as long as we need the information for the purposes for which we collect and use it (such as tax and accounting purposes), and we are not legally required to continue to keep it.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.